Renewal news, Jan 1 deductible/OOP reset, fax number change, and employee email request
- Upcoming renewals: Renewals for December 1 and January 1 are in full swing! If you are renewing in February or March, please keep an eye out in early-late December for information from your account manager regarding renewal rates and open enrollment meetings.
- January 1 resets for deductibles and OOP maximums: All carrier plan deductible and OOP maximum calculations are based on a calendar year and reset to $0 every January 1st, no matter when your open enrollment (OE) is. So if your OE is July 1st, your deductible still runs January to December. The Nonstop Visa card also resets to your full annual OOP maximum on January 1. These funds are available on the Nonstop Visa card for the current plan year’s services only.
- Change to fax number: Nonstop can no longer accept claims via the fax number 877-626-6057 as we have switched phone systems and our new system does not allow this number to accept faxes. Instead members must use our regular claims fax number at 877-463-1175 to submit claims, or they can continue to email, mail, or submit claims online via the Nonstop Exchange. The 877-626-6057 is still our main telephone number (just not fax) for member services.
- Employee emails: As we continue to improve Nonstop Wellness, changes will be rolled out that impact our members (your employees). Having a direct line to your employees to communicate these changes would be ideal, as it would allow us to deliver this information more quickly and efficiently. As such, we would like to request a list of employee email addresses. Please connect with your account manager to share this list if it is readily available.
