---
title: Updates to Nonstop's Substantiation Policy and Procedure
description: As many of you know, Nonstop adopted a new policy around substantiation of Nonstop Visa card payments last year. We recognize that the introduction of this stricter substantiation process caused some angst among our membership in the second half of 2017.
---

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## Human Resources News

Recent Updates For Nonstop Wellness Users

# Updates to Nonstop's Substantiation Policy and Procedure

 Posted by [Nonstop Wellness - Healthcare for Nonprofits](https://blog.nonstophealth.com/hrnews/author/nonstop-wellness-healthcare-for-nonprofits) on Mar 29, 2018

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As many of you know, Nonstop adopted a new policy around substantiation of Nonstop Visa card payments last year. We recognize that the introduction of this stricter substantiation process caused some angst among our membership in the second half of 2017.  We attribute this to three things: 

- Over-zealousness on our part to ensure that the Nonstop Visa cards are being used according to the acceptable use guidelines - and act as a responsible fiduciary of your reserve funds
- Minimal member education on the card use policy, EOB Retrieve (and its shortcomings), and the manual submission process
- A lack of employer-facing reports to provide insight into the results of the process

To help alleviate any lingering concerns and answer any questions, we would like to set up a webinar series (or face to face meetings) with your employees. The idea would be to provide much more education on the substantiation process. In addition, we can offer you a monthly report of members who have suspended cards. On the back end, we’re going to be adding some more intelligent filtering to the analysis of transactions requiring substantiation - and working to enhance the EOB Retrieve data.

If you would like to set up a webinar or face-to-face meetings and/or have reports delivered to you, or if you have any questions about substantiation, please contact your account manager. 

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