As a reminder, certain employers must submit their 2017 EEO-1 reports to the U.S. Equal Employment Opportunity Commission (EEOC) no later than March 31, 2018

• Please note that the Nonstop Visa card begins upon enrollment. The Nonstop Visa card cannot be used for claims prior to a member's enrollment in the Nonstop Wellness program. In other words, if a member first enrolled in the Nonstop Wellness plan on January 1, 2018, they cannot use the card to pay for claims with dates-of-service prior to this date (e.g. December 14, 2017). If the member does use the Nonstop Visa card to pay for medical/prescription bills prior to their enrollment in Nonstop Wellness, they will be asked to repay that amount to Nonstop.
• The Nonstop Visa card can only be used for in-network, carrier-approved medical services and prescriptions. It cannot be used for dental or vision services/prescriptions.

Many members have asked to better understand Nonstop’s substantiation process: its purpose, how we safeguard personal health information, and how EOB Retrieve fits in the mix.

First and foremost, the substantiation process is intended to ensure that Nonstop’s accounting of the charges applied to an member's out-of-pocket tracking match the carrier’s. This essentially means that we need to make sure that any charges on the member's Nonstop Visa card are 1) in-network and covered by the carrier; and 2) have been applied to their deductible on the carrier's end. This ensures that the member get the full benefit of the Nonstop Wellness plan.  

• All Nonstop Wellness claims for 2017 must be submitted no later than 90 days after the end of the year. As such, all 2017 claims are due by or before March 31, 2018. The Nonstop Wellness claims form can be found here.