Many members have asked to better understand Nonstop’s substantiation process: its purpose, how we safeguard personal health information, and how EOB Retrieve fits in the mix.

First and foremost, the substantiation process is intended to ensure that Nonstop’s accounting of the charges applied to an member's out-of-pocket tracking match the carrier’s. This essentially means that we need to make sure that any charges on the member's Nonstop Visa card are 1) in-network and covered by the carrier; and 2) have been applied to their deductible on the carrier's end. This ensures that the member get the full benefit of the Nonstop Wellness plan.  

• All Nonstop Wellness claims for 2017 must be submitted no later than 90 days after the end of the year. As such, all 2017 claims are due by or before March 31, 2018. The Nonstop Wellness claims form can be found here.