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What sets Nonstop apart—our people

In a recent podcast, two vice presidents from a health insurance company publicly acknowledged that the health insurance industry is backwards. It may seem shocking, but for Nonstop, it’s the norm. That’s because Nonstop employees are mission-driven, not brainwashed by the status quo. 

Every Nonstop team member wholeheartedly believes that equitable healthcare is vital to a thriving community. Better yet, this team is positioned to make a real difference in healthcare access and affordability. 

In this Benefits Like a Boss episode, you’ll hear from Kathleen Callaghan, VP of Content and Training, and Natasha Orozco, VP of Client Experience. Along with host Lesley Brown Albright, Director of Business Development, they explore how better health benefits lead not only to a better society but a better economy. 

As leaders in service and education, Kathleen and Natasha are on the front lines of simplifying the headache of health insurance. “We can’t change the whole industry, we’re one company…but we can help fill some of those bigger gaps, mainly around helping people access quality and affordable healthcare,” said Kathleen.

Much of that access relies on what Kathleen describes as the “click.” When the ins and outs of the health plan finally click for a member, it comes from two things—understanding and interest. So, Kathleen’s challenge is crafting content that helps engage members to ask questions and find answers. 

Kathleen and Natasha see themselves as partners in delivering the best member experience. “We’re always looking to make things easier and better for the member,” said Natasha. “We think about how this will impact the member, not the bottom line.”

Natasha’s leadership legacy is to be the “insurance for the people.” She comes to work every day excited to make a profound impact by providing comfort in tough moments. The empathy in each employee sets Nonstop apart as so much more than an insurance company. 

Kathleen, Natasha, and Lesley are filled with pride in the work they do, and the company they do the work for. As our host says, “It feels good to be doing some good work in a broken system.”

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Eighty-one percent of U.S. employers rely on employee benefits brokers for guidance. They look to you as a partner to guide them through one of the most vital components of their total compensation package. 

How are you preparing to do your job better in 2025? You are uniquely positioned to make a real difference for your clients—both financially and in the wellness of their employees. 

Start by setting goals. Many people set New Year’s resolutions for their personal lives, but how many set concrete goals for their work performance? Setting clear goals for your 2025 strategy can help you create a roadmap to more wins.

Don’t rush the relationship. You can’t become a trusted partner without building a relationship with your clients. The relationship begins with active listening. To build a strong partnership, you’ll want to truly understand what matters to them.

Step into a new role this year—the educator. Ninety-three percent of brokers reported seeing moderate to high demand for help with benefits communications materials. Many health plans and Third-party Administrators (TPAs) have in-house member education and service teams that will provide the materials for you. From brochures to videos—there are a lot of options you can share with your clients. 

Don’t be afraid to be your biggest cheerleader. In such a competitive field, you have to sing your praises. Make sure what makes you unique stands out! Place more effort into showcasing your proven results, positive reviews, niche, access to options, and resources. 

Know your impact. Brokers do more than match clients with the right insurance for their needs. The best brokers can directly improve employee wellness through plans that value first-dollar coverage. When primary care is encouraged, not feared, your client’s employees will represent a potentially healthier workforce. 

Dive deeper into this topic in our e-book: Redefining the Role of the Broker.

"A mother came up to us during an open enrollment meeting saying, ‘If this program is actually what you say it is, I'll be able to get tubes for my son's ears right now. He's deaf.’ This steels us for the hard days." — David Sloves, CEO

The only constant is change. In today's rapidly evolving world of health benefits, many organizations resist new opportunities and instead settle for the same steep premium hikes every year.

Solid change management strategies are crucial for organizations to navigate the complexities of today’s business landscape effectively. Grasping the key elements of change management will help organizations successfully navigate through organizational change. To do so, there are a few key elements to keep in mind when navigating change. 

In today's ever-evolving employment landscape, the role of the benefits broker has moved past traditional boundaries. Benefits Brokers are now change makers and stand at the forefront of a crucial movement – advancing health benefits equity and reshaping the very landscape of health benefits. In this blog, we'll explore how equity takes center stage, and why the time for change is now.

In the realm of nonprofit leadership, continuous learning and inspiration are key. That's where the "Benefits Like a Boss" podcast steps in, a treasure trove for nonprofit professionals seeking wisdom and innovative strategies. Looking back at our favorite podcast episodes from 2023, we’re excited to share a few that can reshape your approach to nonprofit management and workforce wellness.

Click here to go to nonstophealth.com/podcast, where all podcasts are accessible. 

As the season shifts to the cozy embrace of fall, it's a perfect moment to celebrate the spirit of giving. Nonstop Health is delighted to usher in the Giving Tuesday countdown, spotlighting the incredible nonprofits that enrich our communities every day.

Giving Tuesday transcends a mere date on the calendar (Tuesday, November 28, to be exact) —it's a movement that galvanizes the globe in an outpouring of generosity. In the days leading up to this special Tuesday, we're featuring the life-changing work of 12 nonprofits across our social media channels, one for each day, in a show of gratitude and recognition.

Hearing is Believing

Megan* slowly put her hand back in her lap as she was called upon to ask her question at her company’s open enrollment meeting. “So what you’re saying is…” began Megan, a director, and single mother, “... with this new health insurance benefit, as long as I’m in-network, I can get the care my family and I need without worrying about the cost?”

Every year, Insurance Business America (IBA) polls employees on their satisfaction with their employer’s benefits, culture, and diversity, equity, and inclusion (DEI). Nonstop Administration and Insurance Services, Inc. (Nonstop) received a satisfaction rating of over 80%, making it one of the top insurance employers of 2023.